Bài giảng Tiếng anh Lớp 10 (Sách cũ) - Unit 4: Special education - Part D: Writing

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  1. Unit 4 : Special education Part D: Writing A letter of complaint
  2.  Task1. After studying for two weeks at English for Today Centre, Xuan Bac notices that everything is worse than what the advertisement says. Van Dung wants to study at this centre and Xuan Bac tells her the facts.  Role play and Complete the dialogue below
  3. SOME SUGGESTION ANSWERS A. Not all of them are native teachers B. Only some of them. Mine is not C. in reality, classes often start late and finish early D. I’m not happy with it at all E. I don’t. I have to pay for them F. that’s not true. My class has 30 students
  4. Van Dung : Are you happy with your study at English for Today centre? Xuan Bac : No, (1) D. I’m not happy with it at all Van Dung : Are all the teachers native speakers? Xuan Bac: No, (2) A. Not all of them are native teachers Van Dung: The advertisement says there are no more than 20 students in a class. Is that true? Xuan Bac: No, (3) F. that’s not true. My class has 30 students . Van Dung: Do you get free books and cassette tapes? Xuan Bac: No, (4) E. I don’t. I have to pay for them Van Dung: What about the classrooms? Are they air- conditioned? Xuan Bac: No. (5) B. Only some of them. Mine is not Van Dung: What don’t you like most about the centre? Xuan Bac: It’s the time. They say the class time is from 5:30 p.m to 8:30 p.m but (6) C. in reality, classes often start late and finish early Van Dung: Well, everything is different from what the advertisement says. What are you going to do? Xuan Bac: I am going to write a letter of complaint to the director of the centre.
  5. What were advertised What happened to you - Native teachers only - Only one native teachers / - No more than 20 All Vietnamese teachers students per class - About 50 students in class - Free books and - Paid 100.000 VND for cassettes tapes. books and cassettes - All air-conditioned - Only one ceiling fan in rooms classroom - Start late but finish early, - 5.30 pm – 8.30 pm teacher arrived late.
  6. Form of a letter Address of sender Address of receiver 53 Ho Xuan Huong street Hanoi- Vietnam The Director –English for Today Centre 731 Van Xuan Street Hanoi-Vieetnam Date nd Salutation 22 February, 2006 Dear Sir, Reason for Writing I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement. Complaint Solution for problem To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt. I look forward to hearing from you and to getting a quick resolution of this proplem. Please contact me at the above address or by phone at (04) 7. 222999 Yours faithfully, Closing Do An Duc Signature
  7. Useful suggestion You say that but . Example: You say that there are only native teachers but my class has 2 Vietnamese teacher. • In the advertisement, you say but in reality, we have to • The . is not the same as what the advertisement says. • Not only . but also • I know/ hear that / can see from your advertisement that but .
  8. Model letter 53 Ho Xuan Huong street Hanoi- Vietnam The Director –English for Today Centre 731 Van Xuan Street Hanoi-Vieetnam 22nd February, 2006 Dear Sir, I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement. First, you say that there are only native teachers but my class has 2 Vietnamese teachers and only one native teacher. You also say that each class has no more than 20 students, but there are over 30 students in my class. This isn’t ideal for a language class at all. In the advertisement, we know that we can have books and cassette tapes free of charge, but in reality, we have to pay for them. In addition, to make the matter worse, the classroom is not air- conditioned. This is not quite acceptable. Finally, what I don’t like most about your centre is the time. The class time is not the same as what the advertisement says// it’s mentioned in the advertisement. Classes not only start late but also finish early. To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt. I look forward to hearing from you and to getting a quick resolution of this proplem. Please contact me at the above address or by phone at (04) 7. 222999 Yours faithfully, Do An Duc
  9. IV : Homework Choose a product introduced in the Game and write a complaint letter about it .